WARRANTY PERIODS

CEILING FANS
- 2 years in-home warranty and a further 3 years replacement parts warranty. This includes all parts of the motor housing, the blades as well as other small parts such as screws and canopy cover.

REMOTE CONTROLS
- All Hunter Pacific remote controls have a 12 month warranty period including remotes sold in "fan + remote" packages. Hunter Pacific remotes include both the remote receiver and the remote hand piece.

LIGHT KITS
- All Hunter Pacific light kits have a 12 month warranty period, with the exception of light kits sold in "fan + light" packages, these light kits are entitled to the same warranty period as the fan.

*Note: Warranty periods begin from the date of purchase. In order to claim in-home warranty, customers must show their proof of purchase to our Hunter Pacific service agent at the job site.

What is in-home warranty?
Hunter Pacific offers 2 years in-home warranty to all Hunter Pacific ceiling fans installed within Australia. This warranty entitles users to have their ceiling fan serviced/repaired within their home free of charge in the case where the product fails to perform its intended function due to product fault, this warranty does not cover installation faults. In remote areas where a Hunter Pacific service agent is unable to reach the customer's home then Hunter Pacific will reimburse customers a standard fee for using their own service electrician. Conditions apply, service visits must be arranged with the Hunter Pacific warranty department. Please read warranty conditions and limitations.

What is replacement parts warranty?
On top of your 2 years in-home warranty, Hunter Pacific also offers users a further 3 years replacement parts warranty, that's a total of 5 years warranty! Hunter Pacific will happily replace defective parts of a Hunter Pacific ceiling fan during its warranty period. Parts included in this list are as follows: motor, screws, canopy cover, standard down rods, wall controllers, speed capacitors, pull cords, blades and blade holders. Conditions apply, please read warranty conditions and limitations.

* The remotes and light kits 12 months warranty includes in-home repair service and replacement of faulty parts during the warranty period.

WARRANTY CONDITIONS AND LIMITATIONS

Warranty terms and conditions

1. Warranty periods begin from the day of purchase. Product, installing electrician, purchase details and proof of purchase must be presented to service agents to claim on-site warranty.
2. Fans and fixed wiring products must only be installed by persons who are appropriately licensed by the applicable state regulatory body. Therefore, to protect our repair personnel, on-site warranty will not be accepted if products have been installed by unlicensed persons.
3. Damages caused by incorrect installation, force-majeure electrical surges, lightning, power grid fluctuations, water or by connection to alternative power supply sources (such as solar inverters etc), are not eligible for warranty repair.
4. Travelling costs incurred by Hunter Pacific personnel or a Hunter Pacific service agent beyond 25kms from authorised depots will not be covered by warranty. This cost must be covered by the customer.
5. This warranty will not be subjected to any statutory provisions to the contrary claims for damage to furniture, carpets, walls, ceilings, foundations or any other consequential loss either directly or indirectly resulting from a faulty ceiling fan.
6. This warranty will not cover any repairs to a Hunter Pacific product where the product was incorrectly used, physically abused, accidentally damaged or not serviced in accordance with the maintenance instructions.
7. Signals sent through the power by the supplier for the off peak hot water, street lights and other signals may cause a intermittent humming noise in your electrical appliances such as your ceiling fan. Filters are available in Australia at the customer's expense. These noises do not occur as a result of a faulty fan.
8. When products are installed in a location requiring special access equipment (such as scaffolding or scissor lifts, etc) the cost of providing, installing and operating special access equipment must be borne by the site owner. The need for or use of, such equipment must be stated when booking a service call. Charges will be levied for Hunter Pacific International to arrange special access equipment and these must be paid in advanced.
9. Blades must be replaced only as a complete set. Blades are supplied only as a pre-balanced set and the replacement of individual blades may void the warranty by causing mechanical damage to the motor, excessive noise or premature wear.
10. If goods are found to be free of defects or the product is not functioning properly as a result of faulty installation then Hunter Pacific International Pty Ltd reserves the right to charge the customer for the service fee.
11. Do not uninstall fan and do not return product to the retailer unless advised to by a Hunter Pacific staff member. Instead call the warranty line on 1300 360 280 for further advice.
12. Hunter Pacific warranty is only available for Hunter Pacific products that are purchased and installed within Australia.