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Testimony. as received 13/12/2008
Dear Les,
I want to thank you and your staff for the outstanding work and the professional
manner in which it was completed at my residence earlier this week.
As you know I had a Chandelier with a manufacturing defect hanging on to a
retaining ring that was ready to fall from a height of six metres at any
instant.
The result would have been thousands of dollars worth of damage not only to the
Chandelier but also my Bamboo floor in which I have no doubt would have had to
of been replaced if the Chandelier had come crashing down on it.
The very moment you arrived and assessed the situation and the ensuing
consequences combined with the speed in which you gathered a four man team and
scaffolding to fix the Chandelier is nothing short of staggering.
It is very pleasing from my point of view not only being the owner of the house
your team were working but also as a Safety Manager for QLD and NT with a
workforce of up to 5000 people, that you pulled people off jobs to prioritise my
Chandelier as a matter of Safety first and to get the job done now attitude. The
result being four people working on scaffolding repairing the retaining ring all
within a couple of hours of you first entering the door.
Normally you only ever hear about the bad Tradesman and the poor quality of
their work. I’m glad I can now tell the story of you and your team who saved the
day at my house with a professional attitude and a view to safety that is second
to none. My wife tells me you even dusted the Chandelier and replaced a light
globe for her whilst you were up there, customer service as well.
Les, thank you for once again it was a pleasure to deal with such a professional
team.
I wish you and your team every success and a Merry Christmas.
Kind Regards
Michael
Direct internal 42036 mwulff@intgroup.com.au www.intgroup.com.au
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